Our Shipping Policy in short

We hand make everything in our workshop in Los Angeles. We try to minimize our turnaround and lead times by making some things ahead of time but usually we make things to order. This ensures we put care into what we make, making your new Treeline Woodworks item long lasting and something to be proud of. We think we are doing our part in bringing the joy in waiting for things to arrive back to world.








Shipping Policy


Turnaround time

We hand make everything to order in our Los Angeles workshop hence the turnaround is usually 4–8 weeks, sometimes longer depending on the piece. At times your order will be ready to ship earlier than that and we strive to keep you completely satisfied. If at any time, you have any questions, please feel free to contact us.


Carriers

We use the following carriers to deliver our orders:

UPS
FedEx
DHL
For larger pieces/orders, we use palletized shipping services.



Order Tracking

We always provide tracking number for your shipment and usually send it out via email. Please check for a confirmation email and be sure to look in the spam folder in case you can not find it. Updates on your order, once it is shipped, can only be provided by the carrier.



Shipping Rates

The rate charged for the shipping of your order is based on the weight of your products and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to. Please make sure you choose the correct shipping option (Small Item Shipping or Large Item Shipping) on checkout, we will be holding your order until the appropriate shipping fees are paid. We will contact you before shipping to incur additional fees or refunded extra fees collected during the checkout process due to system limitations.



Back Orders

We try to minimize these but if an item goes on back order we will be sure to let you know. We can either ship you the part of your order that is in stock or wait till we have all of it. Either way we will not charge you additional shipping. When the item becomes available we will ship you the rest of your order.



Local Pickup

We like our neighbors. If you would like to come pick up your order, please feel free to do so. We will be excited to meet you in the process. We are located at:

3001 N Coolidge Ave Los Angeles CA 90039



Lost Shipments

We are truly sorry if you ever experience this. We will try to work with you and the carrier to replace the cost of the missed item(s) but unfortunately we can not directly cover this cost ourselves. The joys of being a small business.